Shipping & Returns

Shipping will only be charged to private sector customers. Public sector customers or other exempt customers are not required to pay any shipping unless the items are shipping internationally or the items are required to be shipped faster than our standard ground shipping. Returns: Shipping costs are the responsibility of the purchaser in case of a return. In the event that free or discounted shipping was provided at time of purchase, shipping costs will be deducted from any refund. Contact Palco for return instructions. We recommend insuring every package sent. Please include a copy of your original invoice, packing slip or any other order documentation along with the reason for the return and a day time telephone number and/or email address. We will do everything in our power to make this process as easy as possible.
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